Frequently Asked Questions updated may 27, 2020
We look forward to welcoming you once again back to Burke Mountain. Our goal is to be open for lodging beginning June 26 with lift-serve mountain biking opening 4th of July weekend.
Key staff have been returning this past month focusing on lifts, snowmaking, equipment and hotel maintenance. The excitement is real as we get ready for summer and winter 2020-2021.
The new reality we find ourselves in means that the guidance and recommendations by our state officials and health experts continue to drive how we develop our operating plans. Our first commitment to you is that when we open your experience will be focused on the fun. Your safety and the safety of our staff is our promise to you. The new Burke will be the same as the old Burke, just a little bit better. A few more masks and 6’ reminders but the Last Little Corner where East Bowl begs for your turns will be waiting.
Updates have been included below to questions surrounding how to make a reservation in the Hotel, our new season pass refund and credit policy as well as the Burke Bike Park.
If your question is not answered below, please feel free to email email@example.com and someone will get back to you. We look forward to welcoming you back safely.
I have an existing Hotel reservation – what do I do?
If your hotel reservation was before June 26th you should have already been contacted by our Lodging Director with options. If you have not, please email us at firstname.lastname@example.org. You can make reservations online at skiburke.com or by calling our Hotel front desk at (802) 626-7400.
Are you offering any kind of credit to 2019.20 passholders due to the shortened season?
Yes. Any 2019.20 winter season passholders will receive a $100 credit (per household) for purchases over $489. Any household purchase under $489 will receive a $50 credit.
How do I receive my 2019.20 winter passholder credit?
Credits can be applied to next winter’s season passes (2020.21) which are on sale now or can be put on a Burke gift card for use around the resort.. If you are purchasing online you can contact us at (802) 626-7300 or email email@example.com and we will apply the credit to your online order. Credits can also be received in the form a Burke Mountain Gift Card which can be used at any outlet across the resort. If you wish to receive your credit via gift card you can either pick it up anytime after the resort reopens or we can send it in the mail. Please email firstname.lastname@example.org with mailing instructions.
Are 2020.21 winter season passes on sale?
YES. Like many of us there is uncertainty in what comes next as we begin to get back to a new normal. As we look to next ski season we’d like to thank everyone that has committed to a 2020-2021 season pass. To those waiting and wondering we are extending a no questions asked full refund or credit policy for all pass purchases made through June 8. If you purchase your pass during this period you can ask for a full credit or refund at anytime up to October 1. To purchase your winter 2020-21 season pass and to view benefits visit skiburke.com/seasonpass. The Guest Services office is not open for in-person purchases but is available Monday through Friday, 8:30am-4:30pm for over-the-phone purchases and to answer questions. We have limited staffing so if someone does not pickup, please leave a message and someone will get back to you. You can also feel free to email your interest and/or questions to email@example.com.
2020 Summer Bike Park passes are now available for purchase. There will be one price for the entire summer season due to the delayed start. Click here for pricing and to purchase.
So is the Burke Bike Park going to open this summer?
Yes! We are getting started and it’s a work in progress but our trail crew has started maintenance in the park and we hope to be open for lift-serve downhill mountain biking starting 4th of July weekend. More to come on hours of operation as well as new policies and procedures for renting mountain bikes and purchasing tickets.
What if I have an event (banquet, meeting, wedding) planned or am interested in booking in the future?
We understand that uncertainty remains on what size gatherings will be allowed as we move through the summer months and into the fall. If you have an event booked and would like to discuss options, please email your sales contact directly or feel free to email firstname.lastname@example.org for a response. If you are interested in booking your event in the future we are happy to help. Please feel free to call (802) 626-7300 or email email@example.com with your interest.
I want to plan my summer, fall, winter vacation at Burke Mountain, can i?
First, thank you for thinking of Burke Mountain as your vacation destination, we sincerely appreciate your loyalty and wanting to visit. You can make a reservation online at skiburke.com or by calling the Hotel front desk at (802) 626-7400.
NOTE: We are accepting future out-of-state reservations with the assumption those guests will be able to or will have complied with current Vermont state guidelines. We will be confirming compliance as part of our obligation to keeping you and Burke staff safe under current guidelines.